Refund policy

REFUND POLICY

We want you to love your IMAN Hair. If something isn't right, here's how returns and refunds work. This policy does not affect your statutory rights.

Changed your mind
You have 14 days from the day your order arrives to tell us you'd like to return it, and a further 14 days after telling us to send it back.

Because hair extensions are a personal hygiene product, we can only accept change-of-mind returns if the hair is unopened, unused and in its original packaging with the hygiene seal intact. Once the seal is broken, the hair cannot be returned unless it is faulty.

Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.

Once we receive and check your return, we'll refund the item and the standard delivery charge you originally paid within 14 days, to your original payment method. The extra cost of an Express delivery upgrade is not refunded.

Custom and made-to-order items
Items made or adapted to your request, such as custom closures, cannot be returned for a change of mind. They can still be returned if faulty.

Faulty or incorrect items
If your hair arrives faulty, damaged or is not what you ordered, please contact us within 30 days of delivery with your order number and clear photos. Please check your hair before washing, colouring or installing it. We'll arrange a replacement or full refund, and cover the cost of returning a faulty or incorrect item.

The following are not faults: light shedding within the normal range for human hair; changes caused by colouring, bleaching, chemical treatment or heat; and damage caused by incorrect care, installation or wear.

International orders
International customers pay return postage for change-of-mind returns. Import duties and taxes paid on delivery or at checkout can't be refunded for change-of-mind returns.

How to start a return
Email Info@imanhair.co.uk with your order number and the reason for your return. We'll reply with the returns address and next steps. Please don't send items back without contacting us first.

Exchanges
We don't offer direct exchanges. Return your unopened item for a refund and place a new order for the item you'd prefer.