Terms of service

TERMS OF SERVICE

1. About us
This website is operated by Iman Hair Ltd, trading as IMAN Hair ("we", "us", "our"). You can contact us at Info@imanhair.co.uk. By using this website or placing an order, you agree to these terms.

2. Our products
Our extensions are 100% human hair. As a natural product, colour, texture and shade may vary slightly between batches and from images shown on screen. We strongly recommend professional installation and colouring.

3. Prices and payment
Prices are shown in pounds sterling (GBP) unless you select another currency. Delivery charges, and any duties or taxes collected at checkout, are shown before you pay. We may change prices at any time, but changes won't affect orders already confirmed.

4. Your order
Your order is an offer to buy. A contract is formed when we email to confirm your order has been dispatched. We may decline or cancel an order, for example if an item is unavailable or a pricing error has occurred; if so, we'll refund any payment in full.

5. Delivery
Delivery is covered by our Shipping Policy. Risk in the goods passes to you on delivery.

6. Returns and refunds
Returns are covered by our Refund Policy. Nothing in these terms affects your statutory rights as a consumer.

7. Product care
We are not responsible for damage caused by colouring, chemical treatment, heat, incorrect installation, or care that does not follow our guidance.

8. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or breach of your statutory rights. We are not liable for business losses.

9. Intellectual property
All content on this website, including images, text, logos and the IMAN Hair name, belongs to us or our licensors and may not be used without our written permission.

10. Changes to these terms
We may update these terms from time to time. The version in force when you place your order applies to that order.

11. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.